Shipping Policy – Australia

At Bloumeé, we are committed to providing a smooth, reliable, and convenient shopping experience for our Australian customers.

We work with trusted international shipping and logistics partners to deliver your orders safely to your doorstep.

1. Shipping Destinations & Fees

We offer shipping across Australia, including major cities, regional areas, and eligible remote locations.

Shipping options and applicable fees will be displayed at checkout before you complete your purchase.

2. Order Processing

Orders are generally processed within 2–5 business days after payment verification.

During public holidays, promotional events, or periods of high order volume, processing may take longer.

Please note:

• Orders are processed on business days, excluding weekends and public holidays.

• All orders are subject to payment verification and approval.

• Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.

• Orders containing multiple items may occasionally arrive in separate parcels.

3. Shipping Methods & Estimated Delivery Times

We offer two shipping options for our Australian customers:

Express Shipping

Estimated Delivery: 2–4 Business Days

Our faster delivery option for customers who would like to receive their orders sooner.

Standard Shipping

Estimated Delivery: 4–7 Business Days

Our regular shipping option, providing reliable delivery across Australia.

Important Shipping Information:

• All estimated delivery times begin after your order has been processed and dispatched.

• Please allow an additional 2–5 business days for order processing.

• Delivery estimates exclude weekends and public holidays.

• Regional and remote locations may require additional delivery time.

• Delivery times are estimates and are not guaranteed.

We always aim to deliver your order as quickly and efficiently as possible.

4. Order Tracking

Once your order has been dispatched, we will send a shipping confirmation email containing your tracking number, where tracking is available.

Please allow time for tracking information to become active after the carrier receives your parcel.

If your tracking information has not updated within 5 business days after dispatch, please contact us at:

support@bloumee.co
Our support team will be happy to assist you.

5. Address Changes & Order Modifications

Please ensure that your shipping address, contact details, and postcode are correct before completing your order.

If you need to update your delivery information, please contact us as soon as possible.

We will do our best to accommodate changes before dispatch. However, once an order has entered the shipping process, changes may no longer be possible.

Bloumeé is not responsible for delays caused by incorrect or incomplete information supplied by customers, except where otherwise required by applicable consumer law.

6. Delayed, Lost or Damaged Parcels

We understand how important it is for your order to arrive safely.

If your parcel is delayed, missing, or arrives damaged, please contact us at support@bloumee.co with your order number and relevant details.

For damaged items, photographs of the packaging and product may help us investigate and resolve the issue more quickly.

We will review the situation and work with our shipping partners to investigate and provide an appropriate resolution, which may include a replacement or refund where applicable.

Your rights under the Australian Consumer Law remain unaffected.

7. Customs, Duties & Taxes

Some orders may be dispatched from international fulfilment facilities.

Any applicable shipping fees and taxes collected by Bloumeé will be shown at checkout.

Depending on the shipment's value and applicable Australian import requirements, additional customs duties, import taxes, or clearance charges may apply.

If an additional charge is required before delivery, the relevant carrier or customs authority may provide further instructions.

Please contact us if you have questions about import-related charges associated with your order.

8. Public Holidays & Unexpected Delays

Although we aim to dispatch and deliver orders promptly, occasional delays may occur due to:

• Public holidays and peak shopping seasons

• Severe weather conditions

• Customs or border clearance procedures

• Carrier disruptions

• Remote delivery locations

• Unexpected operational circumstances

If your order is affected by a significant delay, please contact our customer support team for assistance.

Nothing in this policy excludes or limits rights or remedies that cannot be excluded under applicable Australian consumer law.

9. Customer Support

If you have any questions about shipping, tracking, delivery, or your order, our customer support team is here to help.

Email: info@bloumee.co

Website: https://shop.bloumee.store

Thank you for choosing Bloumee. We appreciate your trust and look forward to delivering your order.